Refund policy

Thank you for shopping at widerangeco! We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help with our return & refund policy outlined below.

1. Eligibility for Returns

  • We accept returns of most new, unused items within 30 days of delivery.
  • To qualify for a return, items must be in their original condition, with all tags, packaging, and accessories intact.
  • The following items are non-returnable:
    • Final sale or clearance items
    • Personal care, hygiene, or custom-made items (unless defective)
    • Items damaged due to misuse, accidents, or improper care after delivery

2. How to Initiate a Return

  1. Contact our support team at  HaoShengLimited@outlook.com with your order number, the item(s) you wish to return, and the reason for the return.
  2. We will review your request and respond within 2-3 business days with return instructions, including a return shipping address (if applicable).
  3. Ship the item(s) back to us using a trackable shipping method.

3. Return Shipping Costs

  • If the return is due to our error (e.g., wrong item sent, defective product): We will cover the return shipping cost and provide a pre-paid label if needed.
  • If the return is for personal reasons (e.g., size issues, changed mind): The customer is responsible for paying return shipping fees.
  • Original shipping charges are non-refundable unless the return is due to our error.

4. Refund Process

  • Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 5-7 business days. Please note that your bank or payment provider may take additional time to post the refund to your account.
  • If you prefer store credit instead of a refund, we can issue a store credit (valid for 12 months) equal to the full purchase price of the returned item(s).

5. Exchanges

  • We offer exchanges for different sizes or colors of the same item, subject to availability. Exchange requests must be made within the 30-day return window.
  • If the exchanged item has a different price, we will charge the difference or issue a refund accordingly.
  • Exchange shipping costs will be covered by us if the exchange is due to a defective or incorrect item.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damage/defect and your order number.
  • We will resolve the issue with a replacement, refund, or partial credit, at our discretion.